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How to Overcome the 10 Biggest Managed Services Challenges

IT Managed Services

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In today’s digital landscape, effectively steering through IT managed services challenges has become a formidable task, particularly with the rise of remote work.

A striking insight from a recent Solar Winds study reveals that IT-related disruptions could cost you upwards of $427 per minute. This translates to a potential loss of $25,620 in just an hour of downtime. These figures highlight the urgency of tackling managed services challenges.

“IT managed services provider challenges are not just minor setbacks; they represent significant obstacles to business growth,” says James Bishop, Partner at Propel Technology. “Promptly addressing these issues is crucial, as they can significantly impact your business’s productivity.”

In this article, we’ll discuss the top 10 challenges businesses continue to face with managed service providers (MSPs). Equipped with this knowledge, you’ll be better prepared to identify and avoid potential issues when working with an MSP, allowing you to gain more from your partnership.


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The Top 10 IT Managed Services Challenges and Strategies for Overcoming Them

1. Delayed Support in Remote Work Environments
Immediate response is essential for today’s businesses, especially when remote work is involved. Delayed support can disrupt your operations, but these managed services challenges can be avoided with clear communication and robust Service Level Agreements (SLAs).

2. Limited Technical Expertise: A Common Challenge for MSPs
Extensive technical knowledge is crucial for MSPs. A lack of IT expertise can lead to extended downtime. This highlights the importance of partnering with providers known for their industry certifications and solid reputation.

One of the main reasons proper technical expertise is difficult to come by is a 75% IT talent shortage. This lack of available talent and technical skills is preventing 70% of businesses from reaching their potential.

Managed Services Challenges

Source: Advantis Global

3. Resource Constraints During Cloud Transition
MSPs need to be fully equipped to support small and medium-sized businesses like yours, particularly during cloud migration. Collaborating with a provider capable of scaling resources to meet your needs can prevent service delays.

4. Cyber Security Issues and Unstructured Maintenance
Proactive maintenance, including regular software updates, patching, and hardware checks, is essential to prevent system disruptions. A strong disaster recovery plan is vital to ensure your business continues to operate, particularly as data breaches become more costly.

5. IT System Incompatibility
Choosing a provider that takes the time to understand your existing IT systems and their nuances can help ensure a smooth transition and compatibility, reducing the likelihood of implementing unsuitable systems

6. Insufficient Security Oversight
With cybersecurity being a critical concern, it’s imperative to work with an MSP that offers comprehensive managed security services, including continuous remote monitoring and threat mitigation strategies.

7. Frequent Network Disruptions
To maintain operational efficiency and avoid IT managed services provider challenges, it’s important to choose a partner who guarantees consistent network availability and offers continuous monitoring services.

8. Cloud Service Management Challenges
Research shows that 44% of small businesses like yours rely on some form of cloud infrastructure or hosting services. As cloud adoption increases, it’s crucial to choose an MSP with prior experience managing cloud services to avoid operational disruptions.

9. Managing Large-scale IT Infrastructures
An experienced MSP should be able to manage extensive IT setups effectively, ensuring a unified and efficient IT framework for your organization.

10. Inadequate Customer Support
Effective communication is one of the keys to a successful partnership. Your MSP should provide consistent updates, clear documentation, and timely feedback to demonstrate their commitment to delivering high-quality managed services.


Interested in learning more about managed IT services? Check out these blogs:

Avoid IT Managed Services Provider Challenges by Working With a Reliable Partner

For small and medium-sized businesses aiming for long-term sustainability, effectively overcoming IT managed services challenges is crucial. These challenges, if not addressed properly, can significantly hinder your company’s growth trajectory.

At Propel Technology, we are committed to offering exceptional managed IT services backed by our 57 years of collective industry expertise. We understand the importance of high-quality services and dependable customer support in today’s fast-paced business environment.

Trustworthy Managed IT Services are Closer Than You Think

By choosing us as your trusted partner, you’ll gain access to our dedicated team of IT professionals, who are fully equipped to handle a wide range of IT managed services provider challenges.

Discover how our expertise can help you navigate and mitigate the managed services challenges businesses like yours may face. Propel your business towards success by contacting us today to schedule a free consultation.


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