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What Are Managed IT Services? And How Can They Help Your Business?

What Are Managed IT Services

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‘What are managed IT services?’ is a question we field quite often from businesses interested in getting the most out of their technology. This makes sense – managed IT services have reduced in-house costs by up to 40%.


“Managed IT services are increasing in popularity, but many businesses still count on the break-fix model without realizing what they’re missing.” – James Bishop, Partner at Propel Technology.


Technology has the capacity to be a catalyst for growth… or a potential stumbling block. Managed IT services have emerged as a solution that guarantees your technology works for your company, not against it; businesses now have a comprehensive and proactive approach to handling their technology needs. In this piece, we’ll look into the:

  • Meaning of managed IT services
  • Advantages they bring to businesses
  • Which model is best for your business

With worldwide spending on IT amounting to trillions of dollars, more and more businesses are exploring their technology options. Read on below to get a complete understanding of managed IT services – and better determine if they are correct for your organization.


Defining Managed IT Services

At their core, managed IT services refer to outsourcing a range of IT functions to a Managed Services Provider (MSP).

Unlike the traditional break-fix model, where IT issues are addressed as they occur, managed IT services take a proactive stance. The goal is to prevent problems before they arise, ensuring a more stable, secure, and efficient IT environment for businesses.


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Service Offerings and the Managed IT Services Landscape

Managed IT services cover a spectrum of service offerings designed to meet the diverse needs of businesses. This includes network monitoring, cloud computing, remote monitoring and management (RMM), and much more. Let’s explore these service offerings in detail to understand how they contribute to the overall efficiency and success of a business.

1. Proactive Network Monitoring

Proactive network monitoring is a crucial aspect of managed IT services. It involves continuous surveillance of the IT infrastructure to identify potential issues before they impact operations. This proactive approach ensures optimal performance, minimizes downtime, and enhances the overall reliability of the network.

2. Strategic Management and Cloud Computing

Managed IT services often include cloud computing solutions. Cloud technology enables businesses to access computing resources over the internet, providing scalability, flexibility, and cost-effectiveness. A well-managed cloud infrastructure can significantly enhance business agility and innovation.

3. Comprehensive Managed Services

Partnering with a managed services provider (MSP) means gaining access to a team of dedicated professionals with expertise in various IT domains. The services included in a managed IT package cover a wide range, from routine maintenance to specialized technical support. This comprehensive support ensures businesses have the necessary resources and expertise to effectively address their IT challenges.

Managed IT services encompass various offerings, ensuring comprehensive support for businesses. This includes routine maintenance, software updates, cybersecurity measures, and strategic planning. Additionally, remote monitoring and management (RMM) play a pivotal role in proactively identifying and resolving potential issues.

4. Moving Beyond Break-Fix Models

Managed IT services mark a departure from the reactive break-fix model. Instead of addressing issues only when they occur, these services focus on preventing problems through proactive measures. This shift contributes to a more stable and reliable IT environment, reducing the impact of unexpected issues on business operations.



Advantages of Managed IT Services

1. Cost-Efficiency

Managed IT services provide a cost-effective solution for businesses by offering a predictable and scalable pricing model. With a fixed monthly fee, businesses can budget more effectively, avoiding unexpected costs associated with reactive IT support models.

2. Enhanced Security

Proactive measures, such as continuous network monitoring and cybersecurity protocols in managed IT services, enhance security. By identifying and addressing potential vulnerabilities before they are exploited, businesses can safeguard their data and operations.

3. Business Continuity

The comprehensive support provided by managed IT services ensures that businesses are equipped to handle unexpected challenges, such as hardware failures or cybersecurity incidents. This contributes to improved business continuity and minimizes downtime.

4. Focus on Core Competencies

By outsourcing IT functions to an MSP, businesses can redirect their internal resources to focus on core competencies and strategic initiatives. This enables greater efficiency and innovation within the organization.

5. Scalability

Managed IT services are designed to scale with the needs of the business. Whether it’s expanding the IT infrastructure, adding new users, or adopting emerging technologies, these services provide the flexibility to support business growth.

6. Clear Service Level Agreements (SLA)

A well-defined SLA is a key component of managed IT services. This agreement outlines the levels of service, response times, and performance metrics that the MSP commits to delivering. This transparency ensures that businesses have clear expectations and guarantees a high standard of service.


A Comparative Analysis: Managed IT Services vs. A La Carte Solutions

To further understand the comprehensive nature of managed IT services, let’s compare them with a la carte solutions, highlighting the areas where a holistic approach offers distinct advantages.


Managed IT Services

A La Carte Solutions

Proactive Monitoring Continuous surveillance and proactive issue resolution Reactive approach, addressing issues as they arise
Comprehensive Support Routine maintenance, software updates, and strategic planning Limited scope based on individual service selections
Strategic Planning Included in the service package for long-term IT planning Requires separate engagement and coordination
Cost Predictability Fixed monthly fee for a comprehensive set of services Variable costs based on individual service usage
Single Point of Contact MSP serves as a central contact for all IT-related needs Multiple vendors for different IT components


Interested in learning more about managed IT services? Check out these blogs:


Defining Managed IT Services


Empowering Your Business with Managed IT Services

By outsourcing IT functions, businesses gain access to a suite of proactive and comprehensive services. From network monitoring to cloud computing, the advantages of managed IT services are vast and impactful.

Let Propel Technology serve as your dedicated managed service provider, empowering you to effectively manage your infrastructure, bolster data security, and stay ahead of potential challenges. We offer customizable packages with a consistent monthly cost for transparent and simplified budgeting.


Get Reliable Managed IT Services in Your Location Today


With over 150 customers worldwide, we never sacrifice quality; our average response time of just six minutes on all IT issues shows Propel Technology’s dedication to addressing your present and future IT needs.

To discover more about our managed IT services rates and pricing options, reach out to us today.

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